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We got you covered

Shopping on us are covered by our Buyer Protection.
We’ll cover your payment if your item is not as described or does not arrive.
You can track every step of your shipment online with the tracking number provided.
Our Customer Service specialists are available 7 days a week by email to help you resolve problems as quickly as possible.

Follow us Buyer Protection’s working steps

  1. Communication with our Customer Services Secialists

    If you don’t receive the item or it’s not as described, firstly contact us and our Customer Service specialists help you to deal with the issue. We encourage you to work out a solution by communication.

  2. More help? Contact the President of us

    Send an email to sales@singcall.com to communicate directly with the president of us.

  3. We always make the things right

    Customer satisfaction is our language. We will definitely resolve the problem.

Frequently asked questions

  1. 1 What does our Buyer Protection cover?

    Our Buyer Protection covers items shopped with eligible payment methods that are not received or not as described in the listing. The Buyer Protection doesn't cover fraudulent charges or buyer remorse. Also, items must be purchased on our online store to qualify for our  Buyer Protection coverage, and are covered for 45 days from the date of payment.

  2. 2 How is our Buyer Protection?

    Our Buyer Protection makes it more convenient for buyers to resolve issues for customer assistance. We encourage buyers to communicate directly with us before opening a dispute because this is often the easiest and fastest way to resolve problems. buyers can always contact our Customer Service specialists to discuss their case 7 days a week.

  3. 3 If the item is not as described, do I need to send it back to the seller?

    If you have opened an item not as described, your purchase would be covered by our Buyer Protection, then you must send the item back to the seller. You must also provide us with the shipping tracking number in order to receive a refund into your account.

  4. 4 How can I track my purchase online?

    All purchases use online tracking so that you can see exactly where your items are and how long to expect before delivery. With the Tracking No. offered by the seller, you can start supervising your purchase status.

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